Terms and conditions

  • General
    • When placing the order, the buyer agrees to these terms and conditions.
    • Any deviations only apply if this has been agreed in writing, by both parties.
  • Content
    • All material appearing within our website is owned by or licensed to us, or used with permission. This material includes, but is not limited to, all text, design, layout, look, appearance, graphics, drawings and images.
    • All dimensions and weights used and referenced within our website, catalogs and lists are approximate and are not guaranteed.
    • Our images may only be used with a clear reference to the source.
    • Our used images may differ from the original products.
    • We reserve the right to remove or amend any content on our website.
  • Intellectual property
    • All content appearing within our website is protected by copyright or intellectual property rights.
    • We own full intellectual property rights for any content that you download from our website.
    • Information from our website may not be copied, modified, removed, deleted added to, leased, sold or rented without our written permission.
    • All drawings, images, models and molds made by us remain our property.
    • All intellectual property rights that exist on our products always remain our property. Nothing may be used or copied without our written permission and authority.
    • If no delivery agreement is concluded, the other party must return our designs, images drawings and models to us within 14 days of the decision date, at the expense of the buyer.
    • An account on our website is personal. If the customer chooses to register with our website, they may not share their account information with any third parties.
    • The customer will be responsible for all activity that occurs under their access credentials.
    • Your use of any information or content on our website is entirely at your own risk, for which we are not liable.
    • Ecosep reserves the right to make changes in design or equipment of any item or product without incurring any obligation on previously sold items, and to discontinue items at any time, without notice. 
  • Installation
    • The installation of our products must be done according to our rules and regulations. Installing our products without our regulations is entirely at the risk of the buyer.
  • Pricing
    • Price increases due to changes in costing, such as materials or wages, can be passed on to the buyer.
    • Unless stated otherwise, all our prices are without freight costs.
    • All our prices are based on our current purchase prices and wages of the date of the invoice.
    • In the event of an increase in our purchase prices or wages, we are entitled to increase the price of the invoice.
    • The validity period of this quotation is 30 days after the quotation date.
    • All prices are subject to change without notice.
  • Shipping and returns
    • We depend on our suppliers; our delivery time is only an estimation.
    • Exceeding the delivery time never gives the buyer the right to cancel the order.
    • If the goods have not been purchased by the other party after the delivery time has expired, it will be stored for the account at the sole risk of the buyer. After a period of 4 weeks we are entitled to re-sell these goods.
    • We may determine our own form of delivery but will take the wishes of the buyer into account as much as possible.
    • Any costs incurred on delivery are for the buyer.
    • We are not responsible for any defects in delivered goods.
    • Goods accepted by the buyer can not be returned, unless otherwise agreed in writing or unless the buyer has demonstrated that there is a defect.  
    • Transportation charges of the returned goods are the responsibility of the buyer.
    • Our products are made by order and cannot be returned.
    • We are entitled to deliver the goods in parts.
    • No refunds on custom orders, custom made, or custom cut products or parts.
    • No refunds on electrical equipment.
    • Items will be charged a 50% restocking fee.
    • Returns after 10 days are non-refundable.
    • Returned products must be delivered to us undamaged an in a useable condition. 
    • Used items cannot be returned. There are no exceptions.
    • Shipping charges quoted on the website are an estimate and can change depending on the order.
    • Oversized or overweight products may be subject to additional charges.
    • We only ship to the lower 48 states in the USA. Shipping to destinations in Hawaii and Alaska will require a special quote and possibly an additional shipping cost.
  • Payments
    • All additional costs caused by non-payment are at the expense of the buyer.
    • Our products sold remain our property until the buyer has paid the full amount.
    • Without our written permission, the buyer may not resell the delivered products until everything has been paid to us.
    • The invoice must be paid within 30 days after the invoice date. All pricing quoted is in U.S currency.
    • The buyer shall pay all applicable taxes.
    • A $50 monthly ($600 annual) service charge will be added to the outstanding balance of all past due invoices.
  • Warranty
    • The warranty expires immediately when our products have not been used under normal circumstances or for the purpose for which they are intended
    • The warranty expires immediately when the buyer himself or third parties had repair work carried out without our written permission.
    • The customer is obligated to check the delivered goods for any shortages or damage.
    • Defects must be demonstrated by the buyer and must be notified to Go-Sep in writing within 48 hours of receipt.
    • The length of the warranty varies by product. Any product believed to be defective needs to be returned to our manufacturing facility.
    • The implied warranty is limited solely to the replacement of the defective goods. We reserve the right to inspect all allegedly defective products.
    • Products found to be defective following examinations will be replaced free of charge and returned freight prepaid at the absolute discretion of Go-Sep.
    • We should not be responsible for any labor charges or any loss, injury or damages whatsoever, including incidental or consequential damages.